Warranty & Complaints Procedure

Warranty

We care about our products and naturally do our best to deliver them in top condition. However, it does occasionally happen that an order is damaged during transport or that something else occurs that entitles you to a warranty claim. By law, you are required to report the defect to us within two months of discovering it. If the defect is covered by the warranty, we will arrange for free repair or replacement.

Complaints

Sometimes things may not go entirely as planned. We recommend that you first make your complaints known to us by emailing info@livinglovely.nl. If this does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

In addition, consumers in the EU can submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to submit your complaint via the European Union platform.