Frequently asked questions

Here you'll find answers to the questions we're asked most often. Can't find your question? Send us a message via WhatsApp, email info@livinglovely.nl or call +31 20 8951 899 (Mon–Fri 09:00–17:00 CET).

Ordering and payment

How can I pay?

You can pay securely with iDEAL, Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay or Shop Pay. Ordering from Belgium? Then simply pay with Bancontact. Prefer not to pay right away? At checkout you can choose to pay later or spread the amount over three instalments. You always see exactly what you'll pay in advance, including any shipping costs.

Is everything I see really in stock?

The product page always shows the current status. If it says you can order the product right away, it's available. Some items show "pre-order": this means the item is on its way to the brand and we list the expected date. That way you know where you stand, even if something takes a little longer.

Can I change or cancel my order?

Contact us as soon as possible and include your order number. We'll check right away whether it's still possible. If your order is already on its way, you can use your 14-day cooling-off period after receiving it. You can read how that works under Returns.

Shipping and delivery

How much does shipping cost?

Orders from €75 are delivered free of charge within the Netherlands and Belgium. Below that amount, you'll see the rate at checkout before you pay. Different shipping costs apply to a few brands. You can find all rates in our shipping policy.

How long does delivery take?

That depends on the brand and the product. Many items that are in stock are shipped the same or the next working day and often arrive within a few days. Larger furniture or items that have just arrived at the brand take longer, which you'll see on the product page. If anything changes about your delivery, we'll let you know – you don't have to chase it yourself.

Can I track my order?

Yes. As soon as your parcel is on its way, you'll receive a message from us with a track & trace code so you know exactly when to expect it. For larger furniture, the carrier usually contacts you separately to arrange a delivery time. Something not right with the tracking? Let us know and we'll look into it for you.

Which countries do you ship to?

We deliver to the Netherlands and Belgium as standard. Live elsewhere in Europe and still want to order? Send us a message with the product and your address, and we'll see what's possible and what the shipping costs are. For large or fragile furniture this isn't always feasible, and we'll tell you honestly if so.

Returns, warranty and damage

Can I return my order?

Yes, you have a 14-day cooling-off period from the moment your order arrives. If it doesn't suit your interior after all, you can register the item for return within that period. It's important that the product is unused and comes back in its original packaging, so it reaches us undamaged. All conditions can be found in our return policy.

How do I register a return?

Send us a message via WhatsApp or email info@livinglovely.nl with your order number and the item you want to return. You don't have to give a reason, but of course we'd like to hear if something wasn't right. We'll then send you the return instructions so you know exactly how and where to send the parcel. You can also use the withdrawal form.

When will I get my money back?

As soon as your return has arrived and we've checked that everything is complete and undamaged, we refund the purchase amount. This happens within 14 days and always via the same payment method you used to order. You'll receive a confirmation from us as soon as the refund has been initiated.

What if my order arrives damaged?

Unfortunately, that can always happen. Send us a message as soon as possible with a few photos of the damage and the packaging. We usually pick this up the same day and work with you to find a suitable solution. You don't need to call the carrier or the brand – we'll take care of that for you. Read more about warranty on our Warranty & complaints page.

Products and care

Why might the colour of my product differ from the photo?

Many of our items are handmade or made from natural materials such as wood, ceramics, marble and rattan. This makes every piece slightly different in colour, grain or finish. That's part of the product and makes yours unique. Your screen settings also play a role: colours look different on every screen. In doubt? Feel free to send us a message and we'll help you decide.

How do I care for my new furniture or accessory?

Natural materials need slightly different care than plastic or metal. Marble, for example, is sensitive to acids and stains, mango wood needs oiling now and then and rattan doesn't like prolonged moisture. We've listed what to look out for per material on our Materials & care page.

Which brands do you sell?

We work with a fixed selection of interior brands we've partnered with for years, such as PTMD, J-Line, Bazar Bizar, Lamelio, Laui Lounge, MUST Living, DTP Home and Raw Materials. The full overview can be found on our brands page.

Business orders

Can I order from Living Lovely as a business?

Certainly. We regularly supply restaurants and bars, beauty salons, hotels, holiday homes and interior stylists. You simply order via the webshop, but for larger projects we're happy to help with the selection personally. Read more on Living Lovely for business.

Can you prepare a quote for me?

Of course. Send us a list of the products or the space you want to furnish, along with your budget and desired completion date. We'll prepare a quote including availability and delivery times per item. You can submit your request via Request a quote.

Will I receive an invoice with VAT specification?

Yes. A VAT invoice appears in your customer account after every order. Need an invoice in your company name or with your VAT number on it? Email us your details along with the order number and we'll arrange it for you.